Responsible Gaming
Gaming Should Be Entertainment
Online pokies should only be played as a form of entertainment, not as a way to earn money or solve financial problems. It's important to view any money spent on gaming as the cost of entertainment, similar to going to the movies or a concert. Never gamble with money you cannot afford to lose.
Age Verification
All players must be 18 years of age or older to participate in online gambling in Aotearoa New Zealand. If you are under 18, please do not proceed. Gambling is strictly regulated to protect younger members of our community.
I confirm that I am 18 years of age or older and understand the legal requirements for gaming in New Zealand.
Warning Signs of Problem Gambling
It's important to recognise the early warning signs of problem gambling. If you experience any of the following, please seek help:
- Chasing losses by gambling more money to recover what you've lost
- Lying to family, friends, or professionals about the extent of your gambling
- Gambling with money needed for essential expenses like rent, bills, or food
- Spending more time and money on gambling than intended
- Feeling anxious, irritable, or restless when trying to reduce or stop gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to fund gambling activities
- Damaged relationships due to your gambling habits
- Failed attempts to cut down or control your gambling
- Experiencing financial difficulties as a result of gambling
Self-Help Tools & Responsible Gaming Features
Most reputable online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you're willing to spend within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you're prepared to lose
- Reality Checks: Receive reminders during gaming sessions about time and money spent
- Self-Exclusion: Take a break from gaming by temporarily or permanently excluding yourself from online platforms
- Cool-Off Periods: Request a temporary suspension of your account
- Session Limits: Set time restrictions for how long you can play in one session
Use these tools proactively to maintain healthy gaming habits.
Support Organisations
If you or someone you know is struggling with problem gambling, professional help is available. The following organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation – Free counselling and support services for New Zealanders affected by problem gambling
Phone: 0800 664 262 (24/7)
Website: www.problemgambling.org.nz - Gambling Helpline Aotearoa – Confidential helpline providing advice and referrals
Phone: 0800 654 654
Text: GAMBLE to 4357
International Support (if applicable)
- GamCare (United Kingdom) – Free support for problem gambling
www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia) – Professional counselling and support
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Resources and support information
www.responsiblegambling.org - National Council on Problem Gambling (United States) – Helpline and resources
www.ncpgambling.org
If You Need Help, Reach Out Today
Problem gambling is a serious issue that affects individuals and families across Aotearoa New Zealand. There is no shame in seeking help. The earlier you reach out, the sooner you can regain control of your life.
If you are experiencing signs of problem gambling, please contact one of the support organisations listed above immediately. Help is available 24/7.
Remember: gambling should be fun. If it's no longer enjoyable or is causing you stress, it's time to seek support.
This responsible gaming information is provided as guidance. For comprehensive support and professional help with problem gambling, please contact the Problem Gambling Foundation or Gambling Helpline Aotearoa. Operators and affiliates are committed to promoting safe, responsible gaming practices in accordance with New Zealand law.